At Payroll Network, we’re passionate about your success!
Optimize your iSolved HCM with new learning tools and resources.
Self-paced iSolved Courses
Take your iSolved knowledge to the next level with iSolved University. Professionally designed, self-paced, step-by-step guides and webinars are the courses you need to master iSolved HCM. Earn badges and achievements for completing detailed courses designed just for you.
Interactive iSolved Classes
Register for iSolved inSights – weekly, interactive, and in-depth classes led by Payroll Network subject matter experts covering a growing list of topics such as New-to-iSolved Training, iSolved HCM Reporting and Report Writer Wizard, and The Benefits of Adding Benefits Administration
iSolved Full HCM Services Demos
Schedule a one-on-one webinar with a Payroll Network subject matter expert to learn more about the growing list of iSolved Full HCM Services capabilities. Use workflows to automate operating procedures. Empower employees to upload documents and be accountable for their data. Streamline employee communications and track acknowledgments. Turbo charge new-hire processing with electronic onboarding.
iSolved HCM Tune Up
If you’re already using iSolved HCM, schedule a tune up webinar with a Payroll Network expert to develop strategies that lead to greater effectiveness and improved results for your organization.
iSolved Marketing Resources
Educate and excite your workforce about the benefits they can accrue with iSolved HCM self-service. iSolved Marketing Resources are employee-centric brochures, posters and email content, professionally written and designed and only a mouse-click away.
Best Practices HR Webinars & Articles
Stay abreast of constantly changing HR rules and regulations. Best Practices HR Webinars & Articles features timely blogs on important HR subjects as well as live and recorded webinars presented by certified HR Professionals in 30 and 60-minute sessions.
Payroll Network Support
We want to make it as easy as possible for you and your Administrators to resolve all of your support needs. To that end, Payroll Network provides a streamlined, transparent system to evaluate, document, route and track the progress of each support request and to ensure the timeliest resolution possible. Here is a short guide for requesting support from Payroll Network:
For ALL support requests, Authorized Administrators may either
Call (301) 339-6000 ext. 0
If you’re in a hurry, you need read no further. However, if you are curious about what happens after you call (301) 339-6000 ext. 0 or email firstname.lastname@example.org, please read on!
During Payroll Network’s Regular Work Days (Monday – Friday between 9:00 a.m. and 5:00 p.m. eastern time)
Our Client Support Specialists (CSS) answer all phone calls placed to Payroll Network’s Main Support Extension (301) 339-6000 ext. 0. The CSSs also review all inbound emails sent to email@example.com.
If a request is made over the phone, the CSS listens carefully to understand the request before attempting a “warm hand off” to an analyst on the appropriate team. In the event that no analyst is available, the CSS documents the request in a support ticket, the entire analyst team is alerted by an email that a new support ticket has been opened, and the requesting Administrator also receives an email confirming that a support ticket has been created. When the support ticket is assigned, the Administrator receives a second email with the name of the analyst who will be working their issue.
Similarly, if the request is made through an email to firstname.lastname@example.org, the CSS reads the email, opens a support ticket and routes the request to the appropriate team. The requesting Administrator receives an email confirming that a support ticket has been created. When the support ticket is assigned, the Administrator will receive a second email naming the specialist who will be working the issue.
When Payroll Network’s Offices are Closed (On Weekends and Monday-Friday before 9:00 a.m. and after 5:00 p.m. eastern time)
Your Administrators may initiate support requests 24 hours per day, 7 days per week by emailing email@example.com or by calling our Main Support (301) 339-6000 Ext. 0 and leaving a voice mail message.
Early the next business day, a CSS reviews Administrators’ emails and voicemail messages and opens support tickets as needed.
We don’t lose track of issues in this system! Every work day, the CSS produces and circulates a report to Payroll Network managers to keep them informed of the status of all resolved and open support tickets.
We welcome your ideas for improvement. Please send your suggestions to firstname.lastname@example.org.
Thank you for being a valued Payroll Network Client!