Dear Valued Clients,
I write with an update on Payroll Network’s contingency plan regarding the novel coronavirus disease, COVID-19. Our highest priorities right now are ensuring the health and well-being of our employees and making certain we continue servicing your business seamlessly. Superior service is our hallmark. Because of our cloud-based systems, we will continue to service your business at the same high level of excellence, virtually. Client training will be conducted only via webinars going forward.
In addition to remote support, we will continue to produce and deliver your employees’ paychecks, as scheduled. We have met with key vendors to ensure the timely provision of supplies and services required to produce paychecks. In preparation for all potential scenarios, we have pre-ordered check stock and additional supplies to ensure that we will continue to produce timely paychecks in the event of any unforeseeable product shortages, delivery constraints, or delays.
As you prepare your own business continuity plan, one key consideration we recommend is encouraging employees to adopt direct deposit. Should your business or employees fall under a containment zone, such as the recent one in Westchester County, New York, direct deposit may be the only way for an employee to receive their much-needed pay.
We are closely monitoring the government response to this emerging, rapidly evolving situation. The World Health Organization (WHO) website and Centers for Disease Control (CDC) website continue to be valuable resources for all of us.
We know you and your employees count on us. Together, we will effectively navigate these unprecedented circumstances. If you have any questions, please contact us at email@example.com.
Answers to questions you may have:
Will the Payroll Network support team be able to respond to issues?
Our customer service team will continue to service your business seamlessly, with no changes to the level of service. They will simply be doing so remotely, if necessary.
Will paper checks continue to be delivered on time, as usual?
Yes. We will continue to produce and deliver your employees’ paychecks, as scheduled.
What if I am not in the office where we receive our normal payroll package?
Payroll Network can coordinate an alternate shipping location if you can provide this information before you process your payroll. We immediately package payroll information for shipment upon processing therefore the notification must be completed before you process. We highly recommend encouraging your employees to setup a direct deposit account. This will ensure the employee gets their payroll funds on time.
How will client training be conducted?
We will continue to deliver all of our trainings as scheduled; and will be moving any onsite training to online webinars until further notice. Enroll here.
Where should I go for COVID-19 updates?
How can I encourage employees to sign up for direct deposit?
Contact firstname.lastname@example.org and we will help you.