Knowledge Center at Payroll Network

Dispute Resolution:  Stronger Teams = Better Bottom Line

Wednesday, September 18, 8 a.m. - 10 a.m.

Presented by Ellen F. Kandell, Esq.,  President of Alternative Resolutions, LLC. Conflict avoidance and resistance can only lead to bigger problems. Effective leaders and managers need to be adept at facing and resolving conflict. As companies and organizations rely more on interdependent teams to jointly solve problems and accomplish tasks, conflict resolution skills take on greater importance. Learning Outcomes: Understand the direct and indirect costs of conflict, learn different conflict handling modes, discuss how to handle difficult behavior in the workplace, and review problem solving negotiation skills. (Seminar Location: Payroll Network, 2092 Gaither Road, Rockville, MD 20850)

*Please note, the use of the HRCI seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.