National Reach. Local Touch.

"We’ll exceed your expectations: Guaranteed! And you have our 6-Point Promise to back it up."

George Whitehouse, CPA, Chief Marketing Officer

Frequently Asked Questions

What do I need to do to start the process?

Getting started with Payroll Network is easy. In fact, there are only four major steps involved. In no time, you will be enjoying the benefits of our payroll processing and HR services products.

Who will set up my payroll software?

When you start working with Payroll Network, you will be assigned an Installation Analyst. Our knowledgeable Installation Analyst will integrate the software into your system. Then, the Installation Analyst will assist you in creating a company profile.

How quickly will my payroll be up and running?

We place a premium on responsiveness. Payroll Network goes to great lengths to get your payroll up and running quickly. Let us know when you want to run your first pay cycle with us. Then consider it done.

What if I am currently using another payroll company?

No worries. We understand that breaking up is hard to do. You can be assured that we will take care of it and provide you with a hassle-free experience. We will handle the transition from your current payroll system to Payroll Network’s system.

Why do I want my 401(k) to be integrated into my payroll solution?

Payroll Network coordinates with your Administrator to offer you a seamless payroll/401(k) integrated solution; thereby minimizing the work involved in submitting your 401(k) information to your retirement product company and eliminating your need to fill out requests for census data. However, there are some administrative aspects to running a 401(k) that your Third Party Administrator (TPA) cannot do – namely remitting your 401(k) payroll deductions each pay period and getting your employee census data without asking you to complete our census template. In addition, with the Department of Labor's new guidelines on the timing requirements for 401(k) payroll deposits, TPAs have begun advising all clients that they must remit employee deferrals each payroll period and generally, within three days of each pay date. Most 401(k) investment providers are now requiring ACH debit of payroll deposits, which is the only way to ensure timely remittance within DOL’s guidelines. Payroll Network offers a flexible solution for these issues. Payroll Network offers an integrated solution that ensures timely and accurate retirement deposits with same day transaction processing, calculation of your employer match (if applicable) and can provide your TPA with complete employee census information throughout the year. Plan Sponsors save significant administrative time while avoiding potential penalties that are incurred for late deposits.

How does Payroll Network seamlessly integrate my 401(k) data into the solution?

The seamless payroll/401(k) integration solution requires that Payroll Network be granted access to your company’s retirement plan for the transmittal of periodic deposits and annual census information. To authorize access, you’ll complete, print and sign an “Information Sharing Authorization” form and fax the form to your TPA, the Retirement Product Company and Payroll Network. Upon receipt of your authorization, Payroll Network will coordinate and implement the appropriate procedures to ensure timely, complete, and accurate funding of your company’s 401(k) plan. The information is transmitted by FTP services via the Internet using secure encrypted files. You’ll process your payroll as usual. Payroll Network receives your company’s payroll information, processes the payroll, creates a secure encrypted file of your 401(k) information and transmits it to the Retirement Product Company. The Retirement Product Company sends an email confirmation of receipt to Payroll Network’s Production Control Department. You may log into your Retirement Product Company’s web site to view the transmission’s confirmation number. The Retirement Company impounds the money from your company’s designated bank account. (Alternatively, Payroll Network will send an ACH transaction or create a check with each payroll process.)

How does Payroll Network handle Annual Census Reporting?

Payroll Network will process your Census data periodically or upon request. No effort is required on your part. Payroll Network will generate your Census file in the appropriate format within 24 hours. The appropriate data is extracted from your company payroll database, compiled into a secure encrypted file and transmitted by FTP services with notification to appropriate organizations. Your Retirement Product Company confirms receipt of the file with Payroll Network’s Production Control Department by email. You may log into your Retirement Product Company’s web site to view the transmission’s confirmation number.

What if I have technical difficulties or questions?

While we take great pride in providing our clients with the highest quality solutions and latest technology, we understand that glitches sometimes occur. Should you encounter a problem, contact our Client Services Department.  Additionally, our Technology Department continuously conducts quality assurance checks to ensure that our products perform efficiently, securely and accurately. They can provide additional assistance as well for any complex technology issues. Please refer to the Contact Us link.

Can I choose from several payroll processing packages?

We’ve found that clients appreciate the flexibility of being able to pick and choose solutions that satisfy their individual business’ unique needs. Payroll Network doesn’t believe that a round peg should be forced to fit into a square hole. To that end, we work with clients to customize a solution that includes the payroll and HR products and services that meet your specific needs. We think you’ll find that our superior products combined with our stellar client service enhance the cost-effectiveness, security and accuracy of our offerings.

Is there a product or service that can review my payroll before finalizing it?

Yes. We offer an enhanced feature. Pre-processing offers “another set of eyes” before payroll is finalized and processed. Please ask your District Sales Manager about this feature.

Can I integrate both payroll and human resources products into my system?

Certainly. It is one of the attributes that differentiates Payroll Network from other payroll services – all the features you need to ensure worry-free payroll processing. We recognize that payroll and HR services go hand-in-hand. It is why we have partnered with the industry’s best – to bring you state-of-the-art products and services to fulfill all of your needs. Go here for more information on Payroll and HR Management Solutions.

Will my payroll be secure?

Yes. We use state-of-the art security and encryption features to ensure that our clients receive the highest level of protection for their mission-critical data.

How will I receive my payroll?

It’s up to you. We can deliver your payroll via email, on CD or by mail or courier service; the latter service is “bonded”. We process paper checks for your employees, and vouchers for those Direct Deposit. You decide which method is most convenient for you.